|
Canada-117660-HORSE BOARDING RENTAL Directorios de empresas
|
Noticias de la compañía :
- LLM agents flunk CRM and confidentiality tasks • The Register
A new benchmark developed by academics shows that LLM-based AI agents perform below par on standard CRM tests and fail to understand the need for customer confidentiality A team led by Kung-Hsiang Huang, a Salesforce AI researcher, showed that using a new benchmark relying on synthetic data, LLM
- Study shows AI agents struggle with CRM and confidentiality
Large Language Model (LLM) agents aren’t very good at key parts of CRM, according to a study led by Salesforce AI scientist Kung-Hsiang Huang The report showed AI agents had a roughly 58% success rate on single-step tasks that didn’t require follow-up actions or information That dropped to 35% when a task required multiple steps
- Salesforce study warns against rushing LLMs into CRM . . . - CIO
According to the study, this points to a broader issue LLM agents still lack built-in awareness of confidentiality protocols The findings echo rising enterprise caution
- CRM AI: Confidentiality Concerns Persist - SUCCESS QUARTERLY . . .
The study highlights that the more an agent asked for clarification, the better its performance in complex, multi-turn scenarios, emphasizing that even basic conversational intelligence remains a hurdle Perhaps the most alarming revelation, however, revolves around the agents’ “low confidentiality awareness ” This isn’t merely a
- Salesforce study finds LLM agents flunk CRM and . . .
A new benchmark developed by academics shows that LLM-based AI agents perform below par on standard CRM tests and fail to understand the need for customer confidentiality A team led by Kung-Hsiang Huang, a Salesforce AI researcher, showed that using a new benchmark relying on synthetic data, LLM agents achieve around a 58 …
- AI Agents Fall Short in Professional Business Tasks, New . . .
The research, published in a paper titled "CRMArena-Pro: Holistic Assessment of LLM Agents Across Diverse Business Scenarios and Interactions," found that leading AI agents reached approximately 58% success in single-turn business tasks, with performance dropping dramatically to just 35% in multi-turn conversational settings
- Salesforce study finds LLM agents flunk CRM and . . .
A team led by Kung-Hsiang Huang, a Salesforce AI researcher, showed that using a new benchmark relying on synthetic data, LLM agents achieve around a 58 percent success rate on tasks that can be completed in a single step without needing follow-up actions or more information
|
|